Frequently Asked Questions
Everything you need to know about outfitting your canine companion.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unused gear in its original packaging. If the fit isn't right for your dog, we'll help you swap it for the correct size.
How do I determine the right size for my dog?
Each product page features a detailed sizing guide. We recommend measuring your dog's neck and chest girth with a soft tape measure to ensure a secure and comfortable fit.
Are your leashes and collars waterproof?
Many of our products are water-resistant and quick-drying. Our waterproof collection is specifically designed for swimming and muddy trails, making cleanup a breeze.
Do you offer a lifetime warranty?
Yes, we stand by our craftsmanship. We offer a lifetime warranty against defects in materials and workmanship, though this does not cover normal wear and tear or damage from chewing.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-7 business days, while international shipping varies by location.
How should I clean my Wilderdog gear?
For most items, we recommend hand washing with mild soap and warm water, then air drying. For heavy dirt, some items are machine washable on a cold, gentle cycle inside a wash bag.